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Cancellation policy
Last Updated: January 2026
1. About Cancellation
Cancel Anytime
ZasshiPack subscriptions can be canceled at any time. There are no long-term commitments or cancellation fees.
Cancellation Fees
No cancellation fees or penalties apply.
2. Cancellation Timing
Deadline to Stop Next Shipment
To stop the next shipment, you must complete the cancellation process by the end of the current month (billing month).
Example:
If payment was made on February 10:
Cancel by February 28 → March shipment will be stopped
Cancel on or after March 1 → March shipment will proceed, April and subsequent shipments will be stopped
Shipment After Cancellation
Cancel within the current month: Next shipment will not occur
Cancel in the following month: Already-paid shipments will be delivered
3. How to Cancel
Cancel from Your Account Page
You can easily cancel from your account page.
Procedure:
Log in to ZasshiPack
Go to the "Account" page
Open the "Subscriptions" section
Click the "Cancel Subscription" button
Cancellation complete
Cancellation Takes Effect Immediately
After completing the cancellation process, it takes effect immediately. The next automatic payment will not occur.
4. Re-subscribing After Cancellation
If You Want to Start a Subscription Again
You can start a subscription again after canceling.
However, you cannot restart from your account page.
Please purchase again as a new subscription from the product page.
5. Pausing (Skipping) Shipments
ZasshiPack does not offer a feature to skip only the next shipment.
If you want to temporarily pause shipments, please consider the following options:
Option 1: Cancel and Re-subscribe When Ready
Cancel within the current month → Next shipment stops
When you want to resume, subscribe again as a new order
Option 2: Contact Us for Consultation
If you have special circumstances, please contact us via the inquiry page. We will consider responses based on your situation.
6. If Payment Has Already Been Processed
Cancellation After Payment
How cancellation after payment is handled depends on the timing of cancellation.
Example:
Payment on February 10
Cancel by February 28 → March shipment stops, refund available
Cancel on or after March 1 → March shipment proceeds, refund not available, April and subsequent shipments stop
7. About Refunds
For refunds after cancellation, please refer to our "Refund Policy."
8. Contact Us
For questions regarding cancellation, please feel free to contact us:
Email: support@zasshipack.com
Business Hours: Japan Time (during business hours)