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Privacy policy
Last Updated: January 2026
Privacy Policy
ZasshiPack recognizes the importance of protecting your personal information and handles it appropriately in accordance with the following privacy policy.
1. Personal Information We Collect
We collect the following personal information to provide our services:
Information Collected
Name (or company name)
Email address
Phone number
Shipping address
Billing address
Payment information (credit card number, PayPal information, etc.)
IP address
Cookies and browsing history
Handling of Payment Information
Payment information such as credit card numbers is securely managed by Shopify Payments. We do not directly store payment information.
2. Purpose of Use of Personal Information
We use the collected personal information for the following purposes:
Product delivery
Sending order confirmation and shipping notification emails
Customer support
Sending marketing and promotional emails
Analysis for service improvement
About Marketing Emails
We may send marketing emails to provide you with useful information (new products, campaigns, trend information, etc.).
Unsubscribe (Opt-out):
If you wish to stop receiving emails, click the "Unsubscribe" link in the email or contact us at support@zasshipack.com.
3. Sharing Information with Third Parties
We share personal information with the following third parties:
Recipients and Purposes
| Recipient | Information Shared | Purpose |
| EMS / Japan Post | Name, shipping address, phone number | Product delivery |
| Shopify Payments | Payment information | Payment processing |
| Google Analytics | IP address, browsing history, cookies | Site analysis and improvement |
| Meta Pixel (Facebook) | Browsing history, cookies | Marketing and advertising |
| Microsoft Clarity | IP address, browsing history, cookies | Site analysis and improvement |
About Selling Personal Information
We do not sell your personal information to third parties.
4. Use of Cookies
We use cookies for the following purposes:
Maintaining login status
Saving cart information
Site analysis (Google Analytics)
Advertising delivery (retargeting ads)
Rejecting Cookies
You can disable cookies in your browser settings, but some services may not function properly.
5. Data Storage and Protection
Storage Location
Your personal information is stored on Shopify servers (Canada and United States). Shopify implements industry-standard security measures.
Retention Period
Personal information is retained for the following periods:
While the account is active: Until account deletion
After account deletion: Period required by law (up to 7 years maximum)
Accounting records: 7 years (required by tax law)
Transaction records: Minimum necessary period
6. Your Rights
All Customers
You have the following rights:
Access right: The right to view your personal information (accessible from your account page)
Correction right: The right to correct your personal information (editable from your account page)
Rights of EU Residents (GDPR)
We comply with the EU General Data Protection Regulation (GDPR). EU resident customers have the following additional rights:
1. Right to be Forgotten
The right to request deletion of your personal information
How to request deletion:
Contact us at support@zasshipack.com.
Note: Information required to be retained by law (such as accounting records) cannot be deleted.
2. Data Portability
The right to download your personal information
How to request:
Contact us at support@zasshipack.com.
Within 2 weeks of your request, we will send you your data (order history, shipping addresses, etc.) in CSV format.
Rights of California Residents (CCPA)
We comply with the California Consumer Privacy Act (CCPA). California resident customers have the following rights:
1. Right to Know
The right to know what personal information has been collected
Please refer to the "Personal Information We Collect" section of this policy.
2. Right to Delete
The right to request deletion of your personal information
Contact us at support@zasshipack.com.
3. Right to Opt Out of Sale (Do Not Sell)
The right to refuse the sale of your personal information
We do not sell your personal information to third parties.
7. Security Measures
We implement the following measures to protect personal information from unauthorized access, loss, destruction, and alteration:
SSL encrypted communication (when transmitting payment information)
Shopify security infrastructure (PCI DSS compliant)
Access restrictions (only authorized staff can access data)
8. Personal Information of Minors
Our services are intended for corporations and businesses. We do not intentionally collect personal information from minors.
9. Changes to Privacy Policy
We may change this policy due to changes in laws or service improvements.
When changes are made, they will be posted on this page, and we will notify you by email for significant changes.
10. Contact Us
For questions about privacy, or to request deletion or download of personal information, please contact us:
Email: support@zasshipack.com
Business Hours: Japan Time (during business hours)