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Shipping policy
Last Updated: January 2026
Shipping Policy
This page explains ZasshiPack's shipping methods, shipping costs, delivery times, customs and tax handling, and other important shipping information.
1. Shipping Methods
Shipping Carrier
All orders are shipped via EMS (Express Mail Service) from Japan (Suginami-ku, Tokyo).
Countries We Ship To
ZasshiPack ships to the following countries and regions:
Europe:
Iceland, Ireland, United Kingdom, Italy, Estonia, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belgium, Poland, Malta, Latvia, Lithuania, Romania, Luxembourg
North America:
United States, Canada, Mexico
Asia & Oceania:
India, Indonesia, Australia, Singapore, Thailand, New Zealand, Vietnam, Malaysia, South Korea, Taiwan, China, Hong Kong, Macau
Middle East:
United Arab Emirates, Israel, Qatar, Saudi Arabia, Turkey
Countries We Cannot Ship To
We currently do not ship to certain regions, primarily in South America and Africa. We cannot accept orders to countries not listed above.
2. Shipping Schedule
For Subscription Orders
Magazines published in the current month are shipped between the 1st and 10th of the following month.
Example:
First payment on February 10 → Magazines published in February ship between March 1–10
Second payment on March 10 → Magazines published in March ship between April 1–10
For One-Time Purchases
Orders are shipped between the 1st and 10th of the month following payment completion.
Tracking Number Notification
Tracking numbers are sent to your registered email address within 2–3 business days after shipment.
3. Delivery Times
After shipment, estimated delivery times are as follows:
Asia 5–7 business days
North America & Europe 7–10 business days
Oceania & Middle East 10–14 business days
Note: Delays may occur due to customs inspections, weather conditions, holidays, etc.
4. Shipping Costs
Shipping costs vary by destination region. Exact shipping costs will be displayed at checkout.
Estimated Shipping Costs (per monthly shipment of five magazines)
South Korea, China, Taiwan $30
Asia $40
United States $70
Other regions (Europe, Canada, Oceania, Middle East, etc.) $60
Note: If you’d like more than five magazines a month, we’ll quote combined shipping with your proposal. Please contact us for details.
5. Customs Duties & Import Taxes
Responsibility
Customs duties and import taxes are the responsibility of the recipient (customer).
ZasshiPack does not pay customs duties on your behalf (DDU terms: Delivery Duty Unpaid). If customs charges are applied upon delivery, you are responsible for payment.
Customs Duties on Magazines
In most countries, magazines are classified as "Printed Matter" and are exempt from duties or subject to reduced rates.
HS Code (Harmonized System Code): 4901.99 (Magazines and Periodicals)
Invoice Declaration
Invoices declare the actual sales price ($100) accurately.
6. Changing Your Shipping Address
For subscription orders, you can change your shipping address.
How to Change
Contact us via the inquiry page (support@zasshipack.com) with the following information:
Order number
New shipping address
Desired timing for the change
When Changes Apply
Address changes apply from the next shipment. Changes cannot be applied to orders already in preparation for shipment.
7. Tracking Your Shipment
Tracking Method
You can track your shipment using the tracking number sent to you at the following sites:
Japan Post (EMS): https://trackings.post.japanpost.jp/
Your destination country's postal service website
8. Shipping Delays
Causes of Delays
Shipments may be delayed due to:
Customs inspections
Weather conditions
Holidays and year-end periods
Delays in the destination country's postal system
Our Policy
We handle shipping delays on a case-by-case basis.
Please check the tracking status with your tracking number. If significant delays occur, please contact us.
9. Damaged or Lost Packages
EMS Insurance
All shipments are covered by EMS insurance.
Our Policy
In case of damage or loss during shipping:
Contact us via the inquiry page with your order number and details of the situation
We will provide compensation within the scope of EMS insurance coverage
We will arrange re-shipment or refund as appropriate
10. Contact Us
For questions regarding shipping, please feel free to contact us:
Email: support@zasshipack.com
Business Hours: Japan Time (during business hours)