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Refund policy
Last Updated: January 2026
1. About Cancellation
1-1. Cancel Anytime
You can cancel your ZasshiPack subscription at any time.
No long-term commitments or cancellation fees.
There are no penalties for canceling.
1-2. Cancellation Timing
To stop the next shipment, please complete your cancellation by the end of the current billing month.
Example:
Payment on February 10
Cancel by February 28 → March shipment will be stopped (refund available)
Cancel on/after March 1 → March shipment will proceed (no refund), April and subsequent shipments will be stopped
1-3. How to Cancel
You can easily cancel from your Account Page.
Steps:
Log in
Go to Account > Subscriptions
Click "Cancel Subscription"
Cancellation complete
Cancellation takes effect immediately.
The next automatic payment will not occur.
1-4. Re-subscribing After Cancellation
You can start a subscription again after canceling.
However, you cannot restart from your account page.
To re-subscribe, please contact us or use the link in your proposal email. We’ll check your lineup with you again before restarting.
1-5. Pausing (Skipping) Shipments
Currently, there is no feature to skip only the next shipment.
Alternative Options:
Option 1: Cancel and re-subscribe when you're ready to resume
Option 2: If you have special circumstances, please contact support@zasshipack.com
1-6. If Payment Has Already Been Processed
The response when you cancel after payment depends on the timing of your cancellation.
Example:
Payment on February 10
Cancel by February 28 → March shipment stopped, refund available
Cancel on/after March 1 → March shipment proceeds, no refund, April and later shipments stopped
2. About Refunds
2-1. Refund Eligibility Period
Refunds are available only within the billing month.
Example:
If payment was made on February 10
Request refund by February 28 → Refund available
Request refund on/after March 1 → Refund not available
2-2. Cases Not Eligible for Refunds
Refunds are not available in the following cases:
After the billing month has passed
If the product has already been shipped (except for damage or loss)
Refund requests due to customer convenience
2-3. Refund Methods
Refunds will be issued to the original payment method.
Credit Card: Refunded via your card company
PayPal: Refunded to your PayPal account
Other payment methods: Refunded to the original method
Note:
Shipping costs are not refundable (only the product price will be refunded).
2-4. Refund Policy for Special Cases
Case 1: Shipping Delays
If your order does not arrive within 30 days after shipment, we will issue a refund.
Steps:
Check the delivery status using your tracking number
If the package has not been delivered after 30 days, contact support@zasshipack.com
We will process your refund
Case 2: Changes to Your Lineup
Your five magazines are the lineup we proposed and you confirmed. If a title in your lineup isn't published in a given month, we substitute the closest alternative and notify you in advance.
Example:
A title skips a month and the alternative is notified in advance → No refund
Magazines that differ from your confirmed lineup are delivered without notice → Refund or exchange
Compensation is provided within the EMS insurance coverage.
Minor creases may not be eligible for refunds.
Shipping costs are not refundable.
3. About Returns
3-1. Returns After Delivery
Returns after delivery or after opening are not accepted.
Reason:
The magazines handled by ZasshiPack are information products, and once delivered, they are not eligible for return.
3-2. Returns Before Shipment
For orders that have not been shipped yet, we will handle them on a case-by-case basis.
Procedure:
Please contact support@zasshipack.com with your order number and reason for return.
4. How to Request a Refund
4-1. Request Methods
We accept refund requests through the following methods:
A) Email: support@zasshipack.com
B) Contact Form
4-2. Required Information
When requesting a refund, please provide the following information:
Order number
Payment date
Reason for requesting a refund
For damaged items, please attach photos
5. Refund Processing Time
5-1. Processing Period
After receiving your refund request, we will process it within 2 weeks.
Processing Flow:
Request received → Review (1–3 business days)
After approval → Refund processing (5–10 business days)
Note:
For credit card payments, it may take an additional few days to 1 month depending on your card company's processing time.
6. Subscription Cancellation and Refunds
6-1. Cancel Before Next Shipment
If you cancel before the next shipment, you will not be charged for subsequent orders.
6-2. Refund Decision Criteria
Cancellation within the billing month → Refund available
After the billing month has passed → Refund not available
If already shipped → Refund not available
For details on how to cancel, please refer to "1. About Cancellation" above.
7. Frequently Asked Questions
Q1. What happens to my account after cancellation?
Your account remains active and will not be deleted. You can still view your past order history.
Q2. Can I re-subscribe immediately after canceling?
Yes, you can. Please contact us or use the link in your proposal email, and we’ll check your lineup with you again before restarting.
Q3. Can I skip just the next shipment?
Currently, there is no skip feature. You can cancel and re-subscribe, or contact us for individual consultation.
Q4. What should I do if I was charged after canceling?
If your cancellation was completed within the current month, the next payment will not occur. If you were charged by mistake, please contact support@zasshipack.com.
8. Contact Us
If you have any questions or concerns, please feel free to contact us.
Email: support@zasshipack.com
Business Hours: Japan Time
Last Updated: January 2026